Refund & Cancellation Policy

At Towards A Better You, we are committed to providing thoughtful, high-quality counselling and wellness services. Because our practitioners allocate dedicated, one-on-one time slots exclusively for each client, late cancellations and unattended appointments prevent other clients from receiving support.

This policy outlines the terms under which cancellations, slot reschedules, and refunds are processed for individual sessions, child and family consultations, workshops, retreats, and institutional services.

• Cancellation with 24+ Hours Notice: You may reschedule your appointment to another available slot at no additional fee, or request a 100% refund of the prepaid session fee.
• Cancellation with 12 to 24 Hours Notice: You will receive a 50% rescheduling credit toward your next session.
• Cancellation with Less than 12 Hours Notice / No-Show: The session fee is non-refundable, as practitioner time has been reserved and cannot be reallocated.
• Medical & Family Emergencies: In verifiable genuine emergencies (hospitalization, sudden bereavement), exceptions may be granted at management discretion.

Wellbeing retreats and immersive workshops require advance logistical arrangements, venue bookings, materials, and guest facilitators in Goa.

• 15+ Days Before Event: 85% refund (15% administrative processing fee retained).
• 7 to 14 Days Before Event: 50% refund or full transfer of registration to an approved substitute participant.
• Less than 7 Days Before Event: Non-refundable due to committed logistical costs. Participant transfers remain permissible with 48 hours notice.

Corporate workshops, institutional retainer agreements, and school wellbeing modules are governed by specific written Memorandums of Understanding (MoU) or institutional service contracts.

In the absence of specific contractual clauses, institutional dates can be rescheduled with at least 7 days advance notice without penalty.

In the rare event that a session or retreat is cancelled or rescheduled due to practitioner illness, unforeseen emergencies, or force majeure events:

• You will be offered an immediate priority reschedule at a time of your convenience.
• If an alternative slot is not acceptable, a 100% full refund will be promptly issued without any deduction.

Approved refunds are processed back to the original source of payment (bank account, UPI, credit/debit card).